Privacy Policy

Effective Date: September 20, 2025
Last Updated: October 18, 2025

1. Introduction

FolderX (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains the information we collect, why we collect it, and how you can manage it while using our game, SOUL.

2. Information We Collect and Why

Microphone Access

• We request access to your microphone to enable in-game voice chat.
  
  

• You can deny access when prompted. To change your choice, reinstall the game and select ALLOW or DENY.
  
  

Account and Game Data (PlayFab Integration)

• We use PlayFab to manage and save user data.
  
  

• A PlayFab account is automatically created when you first open the game.
  
  

• Stored data includes:
  
  

  • Purchase history for in-game items
    
    

  • Username and color customizations
    
    

  • Game settings and other customization options
    
    

  • Checkpoints and save data
    
    

IP Address Collection

• Your IP address is linked to your account to:
  
  

  • Recognize your network for account access
    
    

  • Enforce account suspensions (temporary) or bans (permanent) for violations of community rules
    
    

• Repeated violations or attempts to evade suspensions/bans may result in a permanent ban.
  
  

In-App Purchases (IAP)

• Our game offers cosmetic items and non-essential enhancements.
  
  

• Purchases are processed through the platform’s payment system (e.g., Meta, PlayFab).
  
  

• We do not store or process payment information directly.
  
  

• Purchases are tied to your PlayFab account and can be restored after reinstalling.
  
  

• Refunds must be requested through the platform where the purchase was made.
  
  

3. Reporting Users

You can report inappropriate behavior in the following ways:

Meta Menu:

• Press the Meta Button on your right controller, select Report, and follow the instructions.
  
  

Settings Menu:

• SOUL includes an in-game Report button in the Settings menu.
  
  

• Follow the prompts to submit a report.
  
  

Consequences:

• Verified reports may result in account suspensions (temporary) or permanent bans, depending on the severity of the violation.
  
  

4. Data Deletion

Account Deactivation

• Uninstalling the game deactivates your account but does not delete stored data.
  
  

• Reinstalling and logging back in will reactivate your account.
  
  

Permanent Data Deletion

• Inactive accounts may be deleted after 12 months.
  
  

• To request immediate deletion, email soulvrteam@gmail.com with:
  
  

  • Your in-game username
    
    

  • PlayFab ID (found under Privacy in game settings)
    
    

5. Children’s Privacy

• SOUL is not intended for children under 13.
  
  

• We do not knowingly collect data from children under 13.
  
  

• If we discover data from a child under 13, it will be deleted.
  
  

6. Your Rights (GDPR / CCPA)

Depending on your region, you may have rights to:

• Access your stored data
  
  

• Request corrections or updates
  
  

• Request permanent deletion
  
  

• Request a copy of your data (data portability)
  
  

To exercise these rights, contact soulvrteam@gmail.com.

7. Data Security

• We implement industry-standard safeguards to protect your data.
  
  

• No method of electronic storage is 100% secure; absolute security cannot be guaranteed.
  
  

8. Third-Party Services

• SOUL integrates with third-party platforms like Meta Horizon and PlayFab, which have separate privacy policies.
  
  

• We do not sell, trade, or share your data with advertisers or marketing firms.
  
  

• Review third-party privacy policies for additional information.
  
  

9. Updates to This Policy

• We may update this Privacy Policy to comply with regulations or improve transparency.
  
  

• Updates will be communicated in-game or via our official website.
  
  

10. Contact Information

• Questions or requests regarding this policy can be sent to:
  Email: soulvrteam@gmail.com